Refund Policy

OwnerLanes products are digital files delivered electronically. We want product descriptions and requirements to be clear before you buy, and we will help when a file has a genuine technical or delivery problem.

Request window

Contact us within 14 calendar days of purchase if you believe your order qualifies for a refund. This policy does not limit any mandatory consumer rights that apply where you live.

When a refund may be approved

A refund may be approved when:

• you were charged more than once for the same product;
• the delivered file is corrupted, incomplete or cannot be opened, and we cannot provide a working replacement; or
• the delivered product is materially different from the files and core features described on its product page at the time of purchase.

Situations that normally do not qualify

Refunds are normally not provided because:

• you changed your mind after receiving the digital files;
• you do not have the software listed on the product page;
• you expected compatibility with Google Sheets, Apple Numbers, mobile apps or another platform not advertised;
• the product does not match a workflow, trade or customization that was not promised on the product page;
• you no longer need the product or did not use it; or
• business results differ from an estimate, example or desired outcome.

How to request a refund

Email support@ownerlanes.com with the email address used at checkout, your order number, the product name and a short explanation of the issue. If the problem is technical, include a screenshot or the exact error message when possible. Do not send passwords, full card numbers or other sensitive payment information.

Review and processing

We may first offer a replacement file or reasonable troubleshooting. Approved refunds are submitted through the original payment method. Your bank or payment provider controls how long the credit takes to appear. Refunded purchases no longer include a license to use the product, and you must delete retained copies.

Chargebacks

Please contact us first so we can investigate a duplicate charge, delivery problem or product issue. Nothing in this policy prevents you from using rights available through your bank, payment provider or applicable law.

Contact

Refund questions can be sent to support@ownerlanes.com.